LankaPropertyWeb.com is Sri Lanka’s leading real estate portal, hosting the largest number of property ads in the country. The platform enables individuals and businesses to easily list properties for sale or rent and reach a wide audience. Buyers can use advanced search features to identify properties that match their specific requirements. In addition, LankaPropertyWeb offers specialized tools such as a House Price Index, Home Loan Calculator, ROI Calculator, Property Buying Guide, Home Loans Comparison, and Area Guide. These resources support users in making informed property investment decisions across Sri Lanka.

We are looking for a proactive and detail oriented Customer Support Executive to manage customer interaction and ensure a smooth service experience. The Ideal candidate will be responsible for inquiries, resolving issues efficiently and maintaining high service quality standards.

Key Responsibilities

• Handle Customer Inquiries via phone, email and chat in a timely and professional manner
• Resolve customer issues, complaints and escalation effectively
• Guide customers on using the platform and completing required actions
• Monitor and maintain listening quality standards, including identify and addressing spam or incorrect adds
• Coordinate with internal departments (Sales/IT/Finance etc) to resolve customer concerns
• Assist customers with account related issues including activations and access problems
• Maintain accurate records of customers interactions and update CRM systems
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved
• Support ongoing campaigns and customer communications in coordination with Marketing
• Ensure compliance with company policies and service standards
• Report recurring issues and suggest improvements to enhance customer experience

Requirements and Qualifications

• Diploma in Business administration, Marketing or a related field
• 1-2 years of experience in customer support, call center or client servicing roles
• Strong communication skills (English)and interpersonal abilities
• Good problem solving skills and a customer focused mindset
• Proficiency in MS Office
• Ability to multi task and work in a fast paced